Thank You, Edward A Huskins Manager, Dear John Putros, Thank you for completing the survey regarding your recent stay at our property. Top El Cajon Best Western. The location was not very good. this was a solo stay for myself for new years eve, wanted to be safe and comfortable, i always stay at this best western. The price was great compared to other nearby hotels and motels. B Davis, Marketing at Best Western Plus Continental Inn & Suites, responded to this review Thank you for your feedback, we are very sorry that you were let down and we have let the manager know and we have handled this directly and appreciate the heads up so that we can make it better for our next guests. We love having you here! The room was clean and a very comfortable bed. It's a decent, clean, updated budget h(m)otel, very affordable and a pretty good free breakfast to boot. This property is under construction and it is a mess. Coffee was GOOD. We hope that you visit us again! So the microwave was not working properly, was the staff notified? Definitely a motel. Heather Y, General Manager at Best Western Plus Continental Inn & Suites, responded to this review We are happy to hear that our hard work and determination throughout renovations was ultimately a success. Best Western Plus Continental Inn & Suites places you within a 15-minute drive of popular attractions such as Grossmont College and San Diego State University. Left sweater in room. Centrally located to the Interstate 8, this 100% smoke-free El Cajon hotel boasts 47 newly appointed guest rooms and suites. The rooms were okay. One room had 6, the other 4. The beds were new and comfortable. Edward H, Manager at Best Western Continental Inn, responded to this review Thank you for your recent stay at our property. We hope to see you again soon! Looking forward to your next stay, Safe Travels. Make a reservation in this suite king featuring a sofabed, hardwood floors and free Wifi. Located in El Cajon, Best Western Plus Continental Inn & Suites is in the business district, within a 15-minute drive of Grossmont College and San Diego State University. The Best Western Plus Continental Inn & Suites is ideally located in the center of El Cajon. Overall my stay was very pleasant. Geek Squad. Featuring a spa & wellness center, Best Western Plus Continental Inn & Suites is located in El Cajon in the California region, 5 miles from Grossmont College and 1.4 miles from Parkway Plaza Shopping Center. I was able to digest my meal better by your assistance with my family "needs". Singles or couple fine, New Denny's being built across the street 24hrs! Thank you so much for alerting us, we are so very sorry. They went about and beyond to make me feel comfortable thanks! Mesa was full and the agent on the phone gave us El Cajon location. They really should have taken the hotel off the listings during this remodel. My friend had a cockroach in her bathroom and I found dirty clothes in my dresser drawer. SureStay Plus Hotel by Best Western El Cajon 2 AAA hotel in El Cajon View prices in . On behalf of our entire team, I would like to apologize for not exceeding your expectations. No internet for entire stay, water turned off and on during the day without notice over several days, TV did not work upon arrival. Overall the hotel was value for money, especially the hot breakfast. The TV issue is also known that is why we have an appointment with our provider to see about the issues. No towels when we check in called the front desk 3x even went there to pick it up I finally got it after 2hrs then all the towels I got was filthy. I was very tired from working and waited in line where there was a young teenager in front of me talking to the receptionist they kept switching phones and then I realized he was not even checking in so I asked if they were finished and Gaby the receptionist looked over to me and said do you need something I said yes I'd like to check in. The clean and comfortable room was a welcome respite. If you're looking for a place with exercise room, the website states this place as having an exercise room, which it doesn't. Great bilingual personnel and very helpful. This hotel is OK. Best Western Breakfasts are usually pretty good. Check-in staff could be a little more warm in their welcome. The hotel is built four flights up with all rooms facing out on balconies where various people half-dressed and loads of belongings in shopping carts were going up and down the hallways there was no way to sleep in this place. The workers were loud and obnoxious. Glad you enjoyed the jetted tubs they are awesome! I hope Mesa Best Western is not full.. Edward H, Manager at Best Western Continental Inn, responded to this review Greetings, I apologize that we did not exceed your expectations during your stay. We had to call and ask if they received a package and they said "oh ya we got it yesterday". The cleaning crew appears to have problems keeping up with demand. Rooms are clean, breakfast is DOPE, and service is AMAZING! See reviews, photos, directions, phone numbers and more for Best Western locations in El Cajon, CA. The desk clerk the night we arrived kept us waiting five minutes while she was on the phone without so much as an apology or welcome to the Best Western. Best of luck in your travels. The desk clerk overcharged my card at check in. We are so happy you enjoyed your stay, we look forward to your next stay! The Front Desk Associate was kind enuff to help me carry my stuff up to the room. We hope you give us another chance to make things better in the future. Make a reservation in our suite king sofabed featuring a microwave and refrigerator. For the price I would not stay there again. TV reception REALLY poor. This place really scared me they need security or something bad area im guessing . All Stores > Best Western Locations & Hours > Best Western El Cajon; 1 Best Western - El Cajon 650 N Mollison Avenue, El Cajon CA 92021-5618 Phone Number: (619) 442-0601. We do hope once renovations are completed you will consider staying with us again. At the SureStay Plus Hotel by Best Western El Cajon, we take care of life’s details so you can focus on being your best. Our room door handle stuck and was very difficult to open. Spiders in the bathroom. However, we would never stay here again. Breakfast room is crowded and chaotic. Thank you for taking the time to leave a review. There were no extra blankets and pillows provided for pull out like in other hotels we have stayed at, kind of a pain to have to ask. The location of the hotel isn't the nicest. Defenatky recommended. Went though AAA and gave them a price cap. Hotel reservations, deals and discounts with World Executive. Dear Ms. Nadine Mark, On behalf of our entire team, I would like to apologize for not exceeding your expectation. Visit your local Best Buy at 149 Fletcher Pkwy in El Cajon, CA for electronics, computers, appliances, cell phones, video games & more new tech. Extremely disappointed in the Best Western in El Cajon CA. My hotel experience for first during check-in was horrible. I am very happy with the stay and I would recommend to anyone. We are happy you enjoyed your stay and we hope to see you again! Our room still hasn't been finished bc the walks still had signs of the work that had been done/missing paint. I normally don't write reviews for hotels, but I felt the need to write a review for this establishment due to its impeccable customer service, hospitable staff, and an all around great experience! Our guests praise the breakfast and the helpful staff in our reviews. The internet was surprisingly fast. Close. Best Western San Diego, 6474 El Cajon Boulevard CA 92115-2645 store hours, reviews, photos, phone number and map with driving directions. I came here on business... the room was great had the platinum suite... love the single bedroom and havin the pull out bed for my other coworker.... 2 tvs the bathroom is big and nice plus the jet tub was great after work...the rooms were always very clean everyday... the complimentary breakfast every morning is delicious different food for whatever your feelin like...simply outstanding...will definitely be recommending to anyone...have had a great stay... and Katie at the front desk is simply awesome took very good care of us...im very pleased with my stay and will be staying again. Arrived at 2:00 a.m. on Friday night. Popular attractions The Magnolia and Boomers El Cajon are located nearby. That issue too was rectified immediately. It was situated near highway 8. Thank You, Management. Greetings, I apologize that we did not exceed your expectations during your stay. Phone: 619-582-3088 | … Our site has detailed information about the Best Western in El Cajon, CA. At Best Western Plus Continental Inn & Suites, guests have access to an outdoor pool, free WiFi in public areas, and a 24-hour business center. Share. I responded for two people and was then given a room with a huge crack underneath the door of the entrance, that you can see the entire parking lot! i love the staff and breakfast was hot and fresh. The room was worn out with a sticky front door lock, broken shower curtain rod, broken lamps, bid multiplug adapter filled with plugs behind refrigerator. In-store pickup & free shipping. Enjoy free breakfast, free WiFi, and free parking. About our Front Desk Clerk, I apologize and we are going to be implementing additional training to address this issue. Good location and stop point for going to tecate mexico. The city of El Cajon is located in the state of California. We apologize for not meeting and or exceeding your expectations. He checked us in quick, his customer service was outstanding and the room was super clean. The captcha is required and can't be empty. I'm thousands of miles away from home and I felt so comfortable staying here. Kids had fun in the living room with a TV as well the pool that had sensor lights. The staff attempted to change rooms but said similar bed (king) not available, nor two queen beds. Thank you for the wonderful feedback, we are so happy that you enjoyed your stay and all of our renovating! Quest20906574738, General Manager at Best Western Continental Inn, responded to this review We do apologize for any inconveniences suffered during your stay. Families and decent people stay clear of this place, you have been warned! Regarding the noise from above your room we did not received a report, otherwise, if it was a violent fighting the front desk will investigate and will call a police if needed. The rooms are in great shape and breakfast is amazing. Even if you’re in a rush, grab a piece of fruit on the go. Unfortunately for the TV issue, we had an entire circuit board stop working and due to the existing system being an old analog system our provider is unwilling to send anyone until they can schedule us for the digital upgrade. We strive in providing a comfortable and safe environment for all of our guests. The Coronado Ferry Landing has shops, restaurants and a small beach. Best western is always a comfortable stay away from home. Our Sycuan Casino San Diego location is also in the perfect spot for exploring the rest of this incredible city. We checked out immediately and paid the price of one night. Great Best Western To stay at. Wait until the remodel is done and then give it a shot. All I had to do was ask and not "beg" like I had to previously do at other hotels. We hope to see you again soon! We hope we see you again. Heather Young - GM. I apologize on behalf of the entire team for not exceeding your expectations. Thank you for your feedback, we understand and we are very sorry that you were let down and we will make sure that the manager knows so that we can rectify this situation. Thank You, Management. Constant road noise from the adjacent highway/dragstrip. We are glad that you enjoyed your stay and the services we provided! We are working hard to get the renovations completed as quickly as possible to ensure a great guest experience. I would like to have this addressed immediately so it does not occur again. There were no trash cans in the room or bathroom which was frustrating. Thank you... We had a room at this hotel booked months before our trip to San Diego. The hotel looks very clean and comfortable. (niece is a big wig at an Elevator Co....I told her to get on it! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts. Katie was such a get host.Came here with the kids n got presidential suite was outstanding. Staff had no knowledge of what rooms were in construction, what was available. If we had been notified about people outside drinking and loitering the issue would have been addressed immediately. This is not how things are done or should be done and I will be going over our policies and procedures to see where we can make improvements. We would stay there again. Stayed here before a late night flight. She was answering phone and trying to check in guests. Because our hotel is away from the Interstate 8 by about a mile, you won't hear any freeway traffic noise, so you can enjoy your sleep quietly at night. Baseboards were missing. Big No no to me won't come back! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Dear Jenrader, Thank you for taking the time to review your experience at the Best Western Continental Inn. We hope to see you again! Come and experience our hotel near the major tourist attractions. Our room was the perfect size for someone traveling with children. Once renovations are complete the property will be amazing and we urge you to give us a second chance to redeem ourselves. Best of luck to you in your future travels. Some of the staff were very helpful and the breakfast was decent, no complaints there. Doors needed to be painted. There are a boys & girls bathrooms but only the girls was unlocked. I checked out the next day and stayed at a hotel across the street and it was much much better and for a lot cheaper too, I am not complaining about the price but the quality is not there by any means. I would not use the pool but that was not a priority for us. They provided a hot complimentary breakfast of scrambled eggs, hash browns, etc. 20 mile(s) from San Diego International Airport. 51 reviews of SureStay Plus Hotel by Best Western El Cajon "It's a Best Western, you know what to expect. Stayed at Mesa The week before and I was happy with that.. Mesa was full and the agent on the phone gave us El Cajon location. Our property has one of the highest customer satisfaction ratings in the area. I will make sure that I forward this to the manager for review, so we can look into this. The rooms, and staff make it shine! The beds were reasonably comfortable, the parking and wifi were free, and the breakfast was decent. Heather Young - GM. The door on our room was iffy and our keys didn't work so we had to take them back to be reconfigured. Store Details. I lived in El Cajon for three years and enjoy the area very much. David used to work there. Popular rooms offered at this hotel. We look forward to meeting you in person! All motel beds tend to be a tad on the hard side for my tastes, but for the price, it was more than worth it. Breakfast - SAD!!! Wireless Internet access and cable television programming are included free of charge! Nicholas A, Front Office Manager at BEST WESTERN Continental Inn, responded to this review Dear Jenrader, Thank you for taking the time to review your experience at the Best Western Continental Inn. Backs on to ugly, slimy storm channel and is on top of the freeway. The room was very clean and the bed comfortable. The room was spacious and it even had a range. Construction noise during the day and evening. Old Town San Diego and World Famous San Diego Zoo are within 17 miles of SureStay Plus Hotel by Best Western El Cajon. Staff was kind and polite..room was very nice and clean. Only had my email confirming my reservation! We had no one mention it was still an issue until you brought to my attention again. I had made reservation well in advance & I did call them to confirm my reservation on the day of arrival still when I reached there to check-in they said there is a fault in their system bcoz of which they are not able to give me a hotel room. The breakfast was an added bonus for us. The SureStay Plus Hotel by Best Western El Cajon is ideally located in the center of El Cajon. I needed a handicap accessible room. Regarding the channel line up, one of our clerks gave out the last one to another guest that same so not being in the office for several days out of town I would not have known being that was my second day back. Wouldn't let me pay cash at check out. I would recommend without hesitation. Told them about that Fri. Specially when our autistic son has to be taken out of his routine, because to him, and us, Best Western Hotels are our home away from home. Rooms are nice, clean, beds very comfortable. The furniture in our room was what would be expected of a Best Western but they had to cram it all into the room, so we had to move the table to get in the frog and move it back to get out the door. But it was clean and quiet in spite of being right next to the freeway. The price is NZ$111 per night from 29 Nov. to 30 Nov. NZ$111. And apparently a true G doesn't wear face masks either. We look forward to your return if you are in the area! Hotel is average nothing special it's a place to sleep. The construction should be wrapping up soon and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Edward H, Manager at Best Western Continental Inn, responded to this review Hello FSM, I do apologize we did not exceed your expectations during your stay. I am sorry if there's no one at the front desk at time of your arrival, When front received a call from the room and it needs an immediate attention they do leave the front desk to assist the guest. Geek Squad. Easy access to gas station, food and dessert places. Enjoy a balanced and delicious breakfast with choices for everyone. We hope that we see you again soon! Looking forward to your next stay, Safe Travels. Edward H, General Manager at Best Western Continental Inn, responded to this review Dear Ms. Nadine Mark, On behalf of our entire team, I would like to apologize for not exceeding your expectation. I immediately reported the incidents, left hotel. It appeared that one of the room cleanup ladies was out patching up the outside paint. i will always stay here in the future. The cafeteria/breakfast attendant was also fast and courteous when providing additional breakfast needs for our family. Thank You, Management. Toll Free Reservations (US & Canada Only). Lighting in room not adequate or convenient. Located close to the freeway with plenty of restaurants within close proximity. We thought we had booked a different Best Western nearby, but accidentally booked this one instead. The room was very clean. Freeway and on ramp so loud that it prohibited sleep. Our guests feedback is important to us because it allows us to gauge how we are doing and where we can improve. The pool was bus enough for 6 kids. The people above us had there room robbed they accupied two rooms there room was robbed of electronics and there kids where sleeping and someone tried to break in threw the window with the kids still in there sleeping .The cops where called .The room next to us had really load music and violent fighting all night . Locations. Exclusive Best Western Rewards rates are now being shown. Came to check out the campus at SDC from Washington state. Skip to content. 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